Refund policy

Bloom & Glow – Return & Refund Policy

At Bloom & Glow, your satisfaction is our top priority.
If something isn’t quite right with your order, we’re here to make it right — quickly, kindly, and with complete transparency.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • 🟢 You contact us within the return window

  • 🟢 The item is unused, in original packaging, and in resalable condition

  • 🟢 The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

  • ❌ Customized or made-to-order items (including special designs or arrangements)

  • ❌ Used, scratched, or damaged items caused by improper handling or misuse

  • ❌ Clearance, final sale, or heavily discounted products

📝 How to Request a Return

To start a return, please contact us with:

  • 📦 Your order number

  • 🗒 A brief explanation of the issue

  • 📸 Clear photos of the item and packaging (if applicable)

Our support team will guide you through the next steps promptly.

🔄 Return & Refund Process

Review & Approval
Our team will review your request and may ask for additional details or evidence if needed.

Return Instructions
If approved, we will provide:

  • Our return address

  • Step-by-step instructions for safely repacking your item

Return shipping is the customer’s responsibility unless the item was faulty or incorrect.

Refund Processing
Once your return is received and inspected, a refund will be issued to your original payment method.

Refunds typically process within 5–7 business days, depending on your payment provider.

📌 Important Notes

✔ Returned items must be unused, undamaged, and in original packaging
✔ Shipping fees are non-refundable unless the issue was due to our error
✔ Returns that do not meet policy criteria may be declined
✔ Excessive or suspicious return activity may result in account review

💬 Need Help?

We’re here to assist with returns, replacements, or any questions you may have.
Please visit our Contact Us page — the Bloom & Glow team is always happy to help.